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$1000 Sign on Bonus | Technical Support Representative (US)- Work From Home Virtual Hiring Event

Company: Teleperformance
Location: Tallahassee
Posted on: June 12, 2021

Job Description:

Teleperformance Virtual Hiring Event - Technical Support Representative!

Event Details
Date: Wednesday, June 16, 2021

What We're Hiring For

$1000 Sign on Bonus | Technical Support Representative (US)- Work From Home

Intake Details:

18 year of age or older

High School Graduate or GED preferred

Availability to work various shifts

6 months call center and/or tech support experience preferred

Proven oral & written communication skills

Environmental Requirements Include:
1. Internet Access; Minimum of 12 mbps download and 1 mbps upload speed
2. Dedicated landline for work purposes only
3. A quiet, professional work space free from distractions
4. Modem firewalls should be disabled for proper VPN and product access

Technical requirements

After you RSVP, you will receive a Zoom link and additional instructions via email and text message to prepare for your interview and access the event. Please download Zoom on your computer or phone. Please ensure that you have a working webcam, microphone, and internet connection. Make sure to test these prior to the interview.

What to bring to this event

The best way to prepare is to get a good nights rest and come prepared to show us who you are. We want to learn all about you and what makes you unique! Please join the virtual hiring event at your registered time. Please allow 30-45 minutes for interviewing.

About Teleperformance

Our Story

Teleperformance is the strategic partner to the worlds leading companies, enhancing the customer experience during each interaction. We live by our mantra #eachinteractionmatters. We are 300,000 team members strong and we make a difference in peoples lives, every day! Our friends call us TP and soon, you will too.

Joining our global teams is so much more than taking a new job, its a career journey! From onboarding all the way to training graduation, youll be emerged in experiences that inspire professional growth and spark lifelong friendships. Seriously, just ask around.

Were in a unique position to offer not just an exceptional employee experience, but continued progression inside our ever growing organization. Youll quickly realize the potential that TP has to offer and youll hear endless testimonials about career growth and professional development. Were virtual, so you have the option to accelerate your career without leaving your house! #Tpproud

What is a Virtual Hiring Event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren't in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if youre a fit!

Application Link: https://careersus-teleperformance.icims.com/jobs/7289/technical-support-representative-%28us%29--work-from-home/job

YouTube Link: https://www.youtube.com/embed/are8jY8Lxb4

Screening Questions:
Are you able to work various shifts?

Are you 18 years or older?

Do you live in one of the following states? Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming


Your Responsibilities

Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge


What Were Looking for

18 years of age

What We Prefer

6 months call center and/or tech support experience
Ability to type efficiently
High School Graduate or GED
Ability to listen to and understand callers concerns
Ability to remain calm
Availability to work various shifts
Basic computer aptitude in Windows and/or Mac
Proven oral & written communication skills

Environmental Requirements Include:
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Organization and work prioritization skills
Continuously demonstrate a high sense of urgency, and perform under pressure.

Keywords: Teleperformance, Tallahassee , $1000 Sign on Bonus | Technical Support Representative (US)- Work From Home Virtual Hiring Event, Other , Tallahassee, Florida

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