Spa Front Desk Attendant
Company: Sheraton Panama City Beach Golf & Spa Resort
Location: Panama City
Posted on: November 22, 2021
We are looking for a Spa professional to join our team at
Sheraton PCB and Serenity Spa!
To provide the highest quality of service to the spa guests and spa
members in person and on the telephone. Provide seamless service in
guest reception, checkout, telephone inquiries and appointment
reservations and fitness operation.
ESSENTIAL JOB FUNCTIONS:
-Greet guests with a warm welcome, presenting a professional,
-Responsible for receiving incoming calls for appointments and
scheduling them accordingly. Provide therapists with an accurate
daily schedule throughout shift.
-Within 2 days of arrival, call all expected guests to promote spa,
salon and fitness center. Accommodate guest and member requests,
answer questions and sell spa/salon services and retail and well as
-Demonstrate a full knowledge of the spa's treatments and products
used and sold. Assist guests with retail product selection. Promote
and up sell all spa/salon services.
-Handle guest complaints following established practices for guest
problem resolution to ensure guest satisfaction.
-Ability to provide advice to the guest in their selection of
treatments to ensure a smooth and proper order of service.
-Responsible for proper point of sale procedures and cash handling
-Process gift certificate requests including taking orders,
preparing certificates, process payment and record sale.
-Coordinate with housekeeping for adequate supply of robes, towels,
spa guest amenities and assure the proper stocking of guest
-Responsible for spa environment including background music,
hospitality F&B in the relaxation lounge and members sitting
area, lighting levels and water feature.
-Ensure all guests and members sign in before entering the spa
facility. Track all guests on daily wait list.
-Complete all necessary check lists and supply re-order forms as
Hourly compensation plus shared gratuity pool.
Keywords: Sheraton Panama City Beach Golf & Spa Resort, Tallahassee , Spa Front Desk Attendant, Other , Panama City, Florida
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