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Spa Front Desk Attendant

Company: Sheraton Panama City Beach Golf & Spa Resort
Location: Panama City
Posted on: November 22, 2021

Job Description:

We are looking for a Spa professional to join our team at Sheraton PCB and Serenity Spa!

To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

ESSENTIAL JOB FUNCTIONS:

-Greet guests with a warm welcome, presenting a professional, friendly demeanor.
-Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift.
-Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
-Demonstrate a full knowledge of the spa's treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.
-Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
-Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
-Responsible for proper point of sale procedures and cash handling policies.
-Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
-Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
-Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
-Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.
-Complete all necessary check lists and supply re-order forms as needed.
Hourly compensation plus shared gratuity pool.

Keywords: Sheraton Panama City Beach Golf & Spa Resort, Tallahassee , Spa Front Desk Attendant, Other , Panama City, Florida

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