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Spa Front Desk Attendant

Company: Crescent Hotels & Resorts, LLC
Location: Panama City
Posted on: November 22, 2021

Job Description:

We are looking for a Spa professional to join our team at Sheraton PCB and Serenity Spa!To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.ESSENTIAL JOB FUNCTIONS:

  • Greet guests with a warm welcome, presenting a professional, friendly demeanor.
  • Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift.
  • Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
  • Demonstrate a full knowledge of the spa's treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.
  • Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
  • Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
  • Responsible for proper point of sale procedures and cash handling policies.
  • Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
  • Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
  • Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
  • Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.
  • Complete all necessary check lists and supply re-order forms as needed.Hourly compensation plus shared gratuity pool.
    Behaviors Preferred
    • Dedicated: Devoted to a task or purpose with loyalty or integrity
    • Team Player: Works well as a member of a group
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred
      • Goal Completion: Inspired to perform well by the completion of tasks
      • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
      • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Crescent Hotels & Resorts, LLC, Tallahassee , Spa Front Desk Attendant, Other , Panama City, Florida

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