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Bilingual Customer Service Representative

Company: Credit Acceptance
Location: Tallahassee
Posted on: January 13, 2022

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:
NOTE: Due to events related to COVID-19, this position will work from home until further notice. At a future date, you will be assigned an office work location.
Efficiently and accurately handling calls by assisting consumers in an effort to resolve their issue during the first contact and eliminate future calls where possible
Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable
Professionally and respectfully provide good customer service during every phone call
Ensure the information we depend on to contact and collect from these consumers is accurately maintained
Support additional customer service requests

Outcomes & Activities:
Handle Incoming Phone Calls: You will spend up to the vast majority of your time on the phone effectively and efficiently handling consumer phone calls, one-time and recurring phone payments
Provide Excellent Customer Service: You will use our call model to handle each call in a manner that is respectful and patient while providing consumer with accurate account information
Provide Quality Payment Transactions: You will need to stay within the parameters as set by the department
Provide Support: You will handle all consumer requests such as document requests and information inquiries as well as processing one-time and recurring phone payments
Promote Payment Options: You will educate consumer on importance of making timely payments by offering On-line, AutoPay and One-time Payment options
Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance

Knowledge & Skills:
Manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner
Active listener and have effective communication skills
Seek, retain and share knowledge to help consumers resolve requests and understand the functions of other departments
Problem solver, with an ability to understand, interpret and act on information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Open and receptive to ongoing feedback aimed at improving performance
Intuitive with the ability effectively offer options to better benefit the consumer needs
Speak clearly, professionally and articulately on the telephone
Talk and type at the same time (talking with consumers while documenting relevant notes)
Manage a set work schedule
Document account notes clearly and efficiently
Work independently and in a team environment
Comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day
Operate office equipment (copy machines, fax, telephone, and keyboard)

Requirements :
High School Diploma
Proficiency in spoken and written Spanish
High speed internet connection with a minimum of 15mbps download speed

Preferred :
Previous customer service experience in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent communication skills

Training & Schedule Requirements:
Training :
Monday through Friday; 8:00 am - 5:00 pm PST
Virtual Training will be conducted beginning 2/7/2022

Schedule :
Alternating weekends off
Morning shift 5:00 am - 2:00 pm PST

Targeted Compensation: $16.50/hour, plus uncapped monthly bonus potential

This position will work from home until further notice.


Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting

Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department

Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .
We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Keywords: Credit Acceptance, Tallahassee , Bilingual Customer Service Representative, Other , Tallahassee, Florida

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