Library Services Specialist- Part-time OPS
Company: Leon County BOCC
Posted on: January 15, 2022
Salary $29,120.00 - $48,048.00 Annually
Location Main Library - 200 West Park Ave. Tallahassee, FL
Job Type OPS
Department Office of Library Services
Job Number 059-22
Closing 1/14/:59 PM Eastern
General Description of Duties This is an OPS position working 10
hours per week.
GENERAL DESCRIPTION OF DUTIES
This is professional work assisting the public in receiving prompt,
courteous and accurate service when requesting information, using
the collections and services of the library, including use of
public access computers, online resources, circulation services,
and public programs. Work involves contributing to collection
maintenance activities, and assisting with staff coverage at
different branch locations.
NOTE: The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a
logical assignment to the position. The Job Description
Questionnaire (JDQ) reflects a more detailed description of the
position. Neither the job description nor the JDQ constitutes an
employment agreement. Both are subject to change as the needs of
the County and requirements of the job change.
Provide collection access guidance and information service. Provide
patron assistance in using the online catalog, placing hold
requests, and other online library account features. Assist patrons
in locating library materials and offer alternative services when
item is not found (hold request, purchase request, and Interlibrary
Loan). Assist patrons with answers to informational questions in
person, by telephone and electronically. Assist with staff coverage
at other branch locations at least three times per year. Perform
collection development and maintenance activities such as
collection promoting displays; deselecting outdated,
non-circulating and damaged materials from the collection and
processing them to be removed from the library's database.
Provides assistance with public access computers and other
technology. Assist and provide instructions to patrons in the use
of person computers, software, applications, printers and Internet
computers, including searching, e-mail, downloads, et cetera.
Ensure computers are functioning properly and printers trays are
filled with paper. Clean keyboards and computer screens. Assist
patrons with downloadable materials on various devices. Provide
technology instruction and/or referrals to guide patrons in the use
of electronic resources available at location and through remote
access. Monitor patron use of all computer systems. Troubleshoot
and resolve hardware and software problems as they occur and/or
instruct patrons so that they can resolve their own problems.
Communicate issues with TSC as needed. Schedule use of presentation
equipment, laptops and peripheral equipment; instruct patrons and
staff in proper use of equipment and maintain equipment. Maintain
current awareness of and familiarity with new software programs,
electronic resources, computer equipment and downloadable media
through training, webinars, workshops, tutorials, et cetera.
Provides circulation services. Greet and offer expertise to library
users as they enter the service area or by phone and as they use
library resources. Assist patrons with locating their own holds at
pickup areas and instructing them with checkout process at the
self-check machines. Assist patrons with curbside services promptly
and courteously by retrieving their requests, item check out, and
delivery in the designated waiting area. Manage complex circulation
transactions in accordance with library policy and circulation
procedures with a high degree of accuracy, courtesy and
professionalism. Investigate "Notes" and "Alerts" information in
patron record to take appropriate action while handling patron
transaction. Resolve patron complaints with tact and care;
negotiate when extenuating circumstances are warranted. Conduct
"claims returned" process for patrons who state they returned a
library item which is still on their record, with tact and careful
negotiation. Assist with and complete financial transactions and
deposits accurately and efficiently, and prepare daily bank
deposits. Manage on-shelf holds list by retrieving the correct
daily list and searching for requested items on the shelf.
Provide program assistance.Assist in planning and conducting
programs and classes in specialized subject areas as assigned, in
person or virtually, based on community needs. Prepares needed
materials for program and promotion. Assist patrons with
registering for programs. Participates in representing the library
system in outreach programs and events in the community. Track,
maintain and report on any range of information or statistics as
required. Greet and assist patrons utilizing the inmate family
Perform supervision of volunteers. Communicate volunteer request,
recruit, interview and submit selected candidate to Library
Volunteer Liaison. Provide volunteers with general volunteer
training as well as specific training on their area of
responsibility, when appropriate. Regularly check in with
volunteers to make sure they have all pertinent knowledge to
perform assigned tasks. Coordinate volunteer schedules and the
overall volunteer calendar. Supervise each volunteer and address
concerns as needed. Meet with each volunteer annually, or more
often as needed, in order to review volunteer performance, assess
placement, and receive feedback on the volunteer's experience. Keep
organized notes and records. Coordinate with Library Volunteer
Liaison to provide volunteer appreciation events.
Serve as the lead branch representative for the Leon County Summer
Youth Program. Responsible for all aspects of the program including
training, interviewing, selecting, hiring, supervising, and
OTHER IMPORTANT OR MARGINAL DUTIES
Perform other duties as assigned.
Work tasks involve general knowledge of internal practices and
Employee assigned to this class receives general supervision and
work is reviewed upon completion for conformity with library
policies and meeting performance objectives. Work requires
independent judgment in determining how to accomplish work
Supervision of Others
INTERNAL AND EXTERNAL CUSTOMER CONTACT
Contacts are with people inside and outside the organization for
the purpose of providing, exchanging, and receiving
EQUIPMENT AND TOOLS USED
Personal computer; word processing software, spreadsheet software,
and database software; library database software (SIRSI Integrated
Library Management System); calculator, and a vehicle are examples
of tools and equipment used.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed in a library and involves desk work, standing and
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of County and library policies. Knowledge of personal
computers in a Windows environment. Knowledge of English grammar.
Ability to communicate with patrons and staff in a positive manner.
Ability to prioritize tasks. Ability to initiate and follow through
on assignments. Knowledge of SIRSI library management system.
Knowledge of basic reference tools, interviewing skills, and new
technology. Ability to count money and make change.
Requires graduation from an accredited four year college or
university with a Bachelor's degree and one year of related
experience; or an equivalent combination of training and
NECESSARY SPECIAL REQUIREMENTS
Possession of a valid Class "E" State of Florida Driver's License
and have a favorable driving record.
*Must be able to work a varied schedule including days, evenings,
Formal application, rating of education and experience; oral
interview and reference check, and drug testing.
FLSA STATUS: Non-Exempt. Employee performs paraprofessional library
Keywords: Leon County BOCC, Tallahassee , Library Services Specialist- Part-time OPS, Other , Tallahassee, Florida
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