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Desktop IT Support

Company: Gainwell
Location: Tallahassee
Posted on: January 15, 2022

Job Description:

Gainwell Technologies LLCJob Description Essential Job Functions Provides troubleshooting assistance and ticket resolution for personal computer users. The incumbent must have knowledge of and prior experience working with computers in the aspects of hardware, software and networking. Some job functions include, but not limited to, are: Build and install PCs, telephone systems, wireless networks and other devices (such as printers, scanners), in accordance with department standardsProvides advice and guidance to colleagues regarding known issues and resolves.Maintain installed PCs, networks, telephone systems and devices with routine maintenanceIdentify, log and resolve technical problems with software applications or network systemsIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationEnsure that work is carried out within agreed service levels and in accordance with department guidelinesCreate, maintain, and distribute reports of progress to senior leadershipMaintain local or client databases with up to date solutions and clear record of activitiesExplain and document technical issues in a clear wayHandling, installing and securely storing devices or equipment that are not in use. Basic QualificationsHigh school diploma or G.E.D.Four or more years of experience with business process service delivery and improvement, preferably in an outsourcing environmentExperience working with client company product and/or servicesExperience working with client company industry and/or functional areaExperience working with business solutions software Other Qualifications Good personal computer and business solutions software skillsOrganization skills to balance and prioritize workProblem solving skillsAbility to multi-taskAbility to work independently and as part of a teamExcellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with ClientsGood Language and Communications SkillsRelevant Certifications such as Microsoft/Comptia and CiscoGood Understanding of Computer Support and TroubleshootingKnowledge of Windows 10 Work Environment Office environment

Keywords: Gainwell, Tallahassee , Desktop IT Support, Other , Tallahassee, Florida

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