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Bilingual - Call Center Support Representative - Spanish

Company: Commoneo, LLC
Location: Tallahassee
Posted on: August 4, 2022

Job Description:

Job DescriptionThe opportunity:Must be bilingual in Spanish and English.The position is to work onsite at our client as a Customer Support Representative working at their Tallahassee Call Center facility. We are filling multiple positions to begin on August 22nd. Interviews for qualified candidates will be on Sunday July 30th.Position highlights:You will work in an Inbound/outbound Call Center providing information to health insurance customers.The assignment is acting as a Customer Support Representative providing information regarding healthcare benefits to customers. You would need to be available for an 8 hour shift any time between the hours of 8 a.m. to 6 p.m., 5 days a week (Monday to Friday), it pays $16.50/hour or $18.50 per hour for bi-lingual (Spanish). The one hour interview/orientation sessions will be conducted on Saturdays in July. Please submit a resume should you be interested in beginning the screening process.Once accepted by the customer, we would then enroll you as a W2 employee and begin the necessary background checks.These contract positions can lead to full time employment offers from the customer directly as well. .A Problem Resolution Specialist is mainly a secondary customer contact for our Human Resources Outsourcing (HRO) customers with more complex problems/issues. This vital role will provide customer service and problem resolution via inbound calls, outbound calls and/or email.Essential Functions: Greet customers in a courteous, friendly, and professional manner using proper policies and procedures. Listen attentively to customer needs/concerns; demonstrate empathy. Clarify customer needs through first contact resolution. Confirm customer understanding of the solution and provide additional customer assistance/education beyond a Problem Resolution Associate (Tier I) scope, as needed. Prepare and complete accurate work and update customer ticket via system. Conduct correspondence with customers and team members. Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to the appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Frequently use decision-support tools to answer complex questions or to verify subject matter details. Solve problems that are unstructured and that may require reliance on conceptual thinking. Provides solutions to issues that are often non-standard/nonroutine and require some clarification. Maintain a broad knowledge of HRs services. This role is the Tier II position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc.; therefore, you may be specializing in one knowledge tower or various knowledge towers. Other duties, as assigned by your immediate supervisor and/or manager.Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be EffectiveWork Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 6:00 pm. This position regularly requires long hours and weekend work.Education and Experience: High School diploma or GED No previous experience required Knowledge of basic computer operations Ability to demonstrate excellent customer service/support skills Ability to demonstrate excellent written and oral communication skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner Company DescriptionService Disabled Veteran Owned Contract labor staffing firm specializing in professional, administrative and manufacturing industrial employment.

Keywords: Commoneo, LLC, Tallahassee , Bilingual - Call Center Support Representative - Spanish, Other , Tallahassee, Florida

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