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IT Coordinator

Company: NWF Health Network
Location: Panama City
Posted on: November 25, 2022

Job Description:

*POSITION OBJECTIVE: * Provide technical support of NWFHN/NWFP's computer and telecommunication equipment including hardware, software, network equipment, and phone systems.

*ESSENTIAL FUNCTIONS MAY INCLUDE: *

- Monitor and provide direct end user support to all hardware and software.

- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

- Act as the initial point of contact for all computer and system related concerns from clients or other employees

- Assist management in creating training materials pertaining to computer troubleshooting and usage

- Organize and file documentation pertaining to warranties and instructional guides for computer hardware

- Maintain a working log detailed all required system updates, as well as the date of completion

- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

- Resolve technical issues related to network interruptions

- Install and configure computer systems and applications within the company

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

- Validate & approve VPN access for all remote users.

This list of essential functions is not intended to be exhaustive. NWFHN reserves the right to revise this job description as needed to comply with actual job requirements.

*QUALIFICATIONS: *

REQUIRED:

- 4-year college degree or vocational/technical training equivalent

- Excellent verbal and written communication skills

- Able to work in a team as well as independently

- Ability to travel and work after hours when necessary

- Three years experience in end user technical support

- Good problem-solving and critical-thinking skills

- Experience in providing professional and courteous customer service

- Hands-on hardware troubleshooting experience.

- Extensive equipment support experience.

- Working technical knowledge of current protocols, operating systems, and standards.

PREFERRED:

- Knowledgeof State of Florida systems and databases

- Thorough knowledge of MS OS, Office, VoIP, Mobile Device

*SKILLS: *

--- Good interpersonal skills

--- Good problem-solving skills

--- Ability to work independently

--- Ability to manage multiple tasks and conflicting priorities

--- Ability to communicate on a non-technical level

--- Ability to learn new skills quickly

--- Ability to take initiative

--- Ability to travel

--- Strong customer service skills

Supervises: None

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Education:
* Bachelor's (Preferred)

Experience:
* technical support: 3 years (Preferred)

Work Location: One location%58047475%

Keywords: NWF Health Network, Tallahassee , IT Coordinator, Other , Panama City, Florida

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