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BDC Representative

Company: Werner Auto Group
Location: Tallahassee
Posted on: November 26, 2022

Job Description:

This is a full time position. Applicants with experience in a call-center environment are encouraged to apply. *Bi-lingual applicants are strongly desired.*

Our dealership is seeking to make 3 immediate hires to our BDC department; BDC meaning Business Development Center. This is a job that has massive potential for advancement, but we demand nothing less than excellence to reflect our product and customers' expectations. BDC reps have a minimum daily task expectation and a monthly quota they need to meet. If you can thrive in a fast-paced environment, this job is for you!

Job Responsibilities Include:

* Handling of incoming and outgoing phone calls and emails.
* Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
* Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
* Answer customer internet inquires by both email and phone.
* Schedule sales appointments and reschedule no show customers.
* Contact customers based oncurrent marketing incentives.
* Follow up with existing and potential customers to generate leads and close sales.
* Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
* Following up in a manner that results in the customer visiting the dealership.
* Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
* Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
* Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Work Remotely

* No

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
* 8 hour shift
Supplemental pay types:
* Bonus pay
* Commission pay

* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Werner Auto Group, Tallahassee , BDC Representative, Other , Tallahassee, Florida

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