Night Auditor
Company: Tru by Hilton Tallahassee/Central, FL
Location: Tallahassee
Posted on: March 19, 2023
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Job Description:
Kana Hotel Group'smission is to be one of the most admired and
service quality driven hotel companies in the industry. We will
accomplish our goal by creating an atmosphere of friendly employee
behavior and delivering the highest quality service and value to
our guests.From our Team Members to our General Managers and
Regional Support team, we seek people who have a passion for the
hospitality business and want to grow with us. Most of our existing
leadership team members have been promoted from within the
company.As a member of our team, you will be expected to contribute
your talents and energies to improve the environment and quality of
the company, as well as the company's services. In return you will
be given opportunities to grow and advance in your career. Primary
Responsibilities--- Review all guaranteed arrivals and verify that
all credit cards are valid by running numbers that they are not
already in house--- Ensure that rooms (day use) are listed in the
computer as dirty in order for housekeeping to clean--- Explain and
provide any promotional items to each guest checking in --- Explain
various hotel amenities such as free breakfast, spa, fitness
center, voice mail, etc. to guests--- Documents any new commercial
customer checking in so that a new account can possibly be
opened--- Inquires why rooms are blocked and asks maintenance to
fix problem to unblock--- Ensures rollaway beds and cribs are where
they are shown on computer --- Responds promptly to any guest
inquiries or complaints --- Offer alternate solution if guest
demand cannot be met--- Covers other areas of hotel as needed---
Document any guest accidents by completing the accident report
form--- Complete the maintenance log whenever a complaint is
reported--- Maintain all areas of the front desk; clean and
organized--- Take the initiative to greet guests in a friendly and
warm manner--- Other duties as assigned Education/Experience---
High School diploma/GED required--- Previous experience in
hospitality preferred--- Customer service experience required---
Experience handling cash, credit card procedures, and use math
concepts--- Attention to detail and organized--- Knowledge of the
hotel layout, all amenities offered, and all procedures &
organization.--- Knowledge of local geographic area knowledge, area
businesses & services, major highway/street information, and
community events & attractions.Our company provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training.
Keywords: Tru by Hilton Tallahassee/Central, FL, Tallahassee , Night Auditor, Other , Tallahassee, Florida
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