Automotive Service Advisor

Company: Hireology
Location: Tallahassee
Posted on: May 22, 2023

Job Description:

Peter Boulware Toyotais located in Tallahassee, Fl.Our community minded family business is dedicated to providing truly exceptional customer service and this spirit of service extends to our family of team members. We invest in every member of the team in multiple ways. We seek professionals who are committed to enhancing the pursuit and maintenance of transportation needs for all customers in a manner resulting in customers identifying Peter BoulwareToyota as their standard of service.SUMMARYInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.What We Offer:

• Opportunity for internal promotion and career growth with company
• Competitive pay plan
• Paid Time Off
• 401(k) retirement plan options with company match
• $50,000 company provided and funded life insurance
• Employee vehicle purchase program
• Southeast Toyota sales incentives & leisure trip opportunities
• Full benefits including voluntary short and long term disability, dental, health, visionResponsibilities:
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Requirements:
    • One year professional Customer Service Experience.
    • Proficiency with computers, mobile applications and technology.
    • Ability to communicate complex technical concepts to customers.Additional Preferred skills:
      • Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
      • A certification through the National Institute for Automotive Service Excellence
      • Experience with any Toyota facility will be a plus
      • Toyota certifications will be a plusApply for Automotive Service Advisor First name (required) Last name (required) Email address (required) Phone number (required) I would like to receive updates about my application via SMS Address (required) City (required) State/Province Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Timeframe to start new position What is your earliest available start date? Work History City (required) State Job title held (required) End date Current Name of immediate supervisor (optional) We will not contact this person without your permission. Supervisor's title (optional) City (required) State Job title held (required) End date Current Name of immediate supervisor (optional) We will not contact this person without your permission. Supervisor's title (optional) Education Highest level of education completed Military Experience Did you serve in any branch of the US Armed Services? (optional) Yes No Other Information Why do you think this position is a good fit for you? What questions or concerns do you have about this role? Do you have a valid Driver's License? How did you learn of the vacancy to which you are applying? (optional) Do you have a legal right to work for any employer in the United States? Select Equal Employment Opportunity Information (Voluntary Disclosures) Peter Boulware Toyota is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Peter Boulware Toyota are based on business needs, job requirements and individual qualifications, without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Peter Boulware Toyota. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment. Are you Hispanic or Latino? (optional) Peter Boulware Toyota is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Peter Boulware Toyota to take affirmative action to employ and advance in employment veterans in the following classifications.A "disabled veteran" is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.A "recently-separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Protected veterans may have additional rights under USERRA-the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.Form CC-305OMB Control Number 1250-0005Expires 5/31/2023 Voluntary Self-Identification of Disability Why are you being asked to complete this form?We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do I know if I have a disability?You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Signature and VerificationI certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying. undefined (required) Date: 3/19/2023 Please contact us if you would like to better understand our data collection and usage policies.

Keywords: Hireology, Tallahassee , Automotive Service Advisor, Other , Tallahassee, Florida