Care Coordinator I - Workers' Compensation
Company: One Call
Location: Tallahassee
Posted on: September 16, 2023
Job Description:
Care Coordinator I - Workers' CompensationAre you looking for an
impactful role where you finish the workday knowing you helped
someone? Whether you're joining our care coordination team or
playing a supporting role, the work you do every day helps us
collectively reach our mission of "getting people the care they
need when they need it." We believe that by staying committed to
our core values of Think Big, Go Fast, Deliver Awe, and Win
Together, we can positively impact the lives of the injured workers
we serve and get them back to the things that matter most in
life.Salary Range: -$16.49 - $18.75 HourlyThis compensation range
takes into account the wide range of factors that are considered in
making compensation decisions including but not limited to skill
sets; experience and training; licensure and certifications; and
other business and organizational needs. The disclosed range
estimate has not been adjusted for the applicable geographic
differential associated with the location at which the position may
be filled. At One Call, it is not typical for an individual to be
hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances
of each case. A reasonable estimate of the current range is $16.49
- $18.75 Hourly -Benefits Summary: -In return for your commitment
to our company's mission, we offer a vast array of benefits to help
support the whole you. -
- Opportunities to work from home -
- Competitive wages with opportunities to earn annual merit
increases -
- Paid development hours to use for professional and community
development! -
- 18 days of Paid Time plus 8 company holidays, and 2 floating
holidays per year -
- $1,000 Colleague Referral Program -
- Enterprise Recognition Program rewarding colleagues for their
extraordinary work -
- Exclusive discounts on travel, activities, and merchandise via
work discount program -
- Colleague Assistance Program that provides free counseling and
financial services -
- Tuition Reimbursement Program including certifications -
- Quantum Health: A healthcare navigation platform to help our
colleagues make the best, most cost-effective healthcare decisions
-
- Medical, dental, and vision insurance -
- Pre-Tax FSA and HSA health savings accounts -
- 401(k) matching -
- Company paid life insurance -
- Company paid short term and long-term disability -
- Referral program
- Healthcare concierge -
- The One Call Foundation which aims to help colleagues during
unexpected emergencies, from car accidents to natural disasters. -
-This position is responsible for supporting the business by
coordinating care to workers' compensation clients via the
telephone and/or internet (e.g., instant message, email). Will
manage inquiries and resolve simple and basic issues, such as,
ordering medical supplies, scheduling appointments, managing
visits, and/or referral intake process. - -GENERAL DUTIES &
RESPONSIBILITIES: -Care Coordinator I-Foundational Level of
Proficiency -Customer Care: 80%
- -Serves as initial contact for basic inbound/outbound client
inquiries while following standard scripts and procedures and
working under close supervision.
- -Addresses routine questions and inquiries, escalating more
technical issues to the appropriate support team.
- -Regularly demonstrate most of the seven qualities of
exceptional care in serving clients (friendliness, empathy,
empowerment, accountability, knowledge, resilience, fairness and
providing "plus 1" service)Collaboration: 10% -
- Provide prompt, accurate and clear information to our clients.
-
- -Consult with senior peers and/or leadership on items that
require clarification and/or escalation and learn through these
interactions. - -
- Administration: 10%
- -Document relevant information into system(s) to ensure records
are clear, concise, and accurate.
- -Navigate multiple software systems as appropriate to document
and/or obtain information for inquiries.
- -Demonstrates an understanding of HIPPA and other regulatory
requirements and apply to daily work interactions.
- -Adheres to established operating procedures and service
standards.
- -Meet or exceed KPI's established for your role and area.
-EDUCATIONAL AND EXPERIENCE REQUIREMENTS: -0-2 years of customer
service experience or equivalent combination of education,
training, and work experience. -GENERAL KNOWLEDGE, SKILLS &
ABILITIES: -
- -Knowledge of the company's products, services, and business
operations to enable resolution of inquiries.
- -Excellent customer service skills that build elevated levels
of client satisfaction
- -Excellent verbal and written communication skills -
- -Computer navigation and operation skills
- -Demonstrates effective people skills and sensitivities when
dealing with others.
- -Ability to work both independently and in a team
environment.PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
- -If working with federal government contract clients, colleague
is required to receive federal government clearance for handling
sensitive information. Colleague is also required to receive annual
security awareness training.
- -For roles located in office or home settings; this job is
primarily sedentary and may involve repetitive motions; the
colleague must regularly sit, use hands and fingers, speak, and
hear.
- -The colleague is occasionally required to stand, walk, and
lift objects (up to 10lbs weight; up to 4 ft. height).
- -Specific vision abilities required by this job include ability
to see things from a close distance and ability to adjust
focus.
- -The work environment utilizes florescent lighting; noise level
is moderate.
- -The emotional demand of the job may cause undue stress from,
but not limited to, moderate/heavy workload.
- -Reasonable accommodations will be individually assessed and
possibly made to enable individuals with disabilities to perform
the essential functions of the position.
- -Please be advised this job description is subject to change at
any time.
Keywords: One Call, Tallahassee , Care Coordinator I - Workers' Compensation, Other , Tallahassee, Florida
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