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Inbound Contact Representative

Company: VirtualVocations
Location: Tallahassee
Posted on: September 17, 2023

Job Description:

A company is looking for an Inbound Contact Representative.
Key Responsibilities:

Address incoming inquiries from Medicare members and provide resolution or pathway to resolution
Handle 25-35 inbound calls in a fast-paced call center environment
Intake details of inquiries, comments, or grievances and take appropriate action

Required Qualifications:

2+ years of customer service experience with high volume and call quality
High degree of organization, structure, and focus
Ability to adapt to change and manage multiple priorities
Availability to work flexible shifts, including weekends and overtime
Ability to retain information and pass assessments during training and employment

Keywords: VirtualVocations, Tallahassee , Inbound Contact Representative, Other , Tallahassee, Florida

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