Senior Care

Company: One Call
Location: Tallahassee
Posted on: September 22, 2023

Job Description:

Care Navigator I
These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. 56 Hourly
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; 56 Hourly
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you. -

--- Opportunities to work from home -

--- Paid development hours to use for professional and community development! -

--- Generous paid time off, 8 company holidays, and 2 floating holidays per year -

--- $Exclusive discounts on travel, activities, and merchandise via work discount program -

--- Colleague Assistance Program that provides free counseling and financial services -

--- Tuition Reimbursement Program including certifications -

--- Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions -

--- Medical, dental, and vision insurance -

--- Pre-Tax FSA and HSA health savings accounts -

--- Company paid short term and long-term disability -

--- The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. -

This role is -an internal -case management support to ensure that One Call customers are being -provided -the best continuum of care for their injured workers. This associate will work with all business units to ensure that services are provided timely and at the best cost based on the clinical needs of the injury/injured worker. Entry level role. Consults with senior peers and team leads on non-complex issues to learn through experience. -
Analysis and Review 70%
Management of work-related injuries, which includes assessment, planning, coordination, implementation, and evaluation of injured worker
Initial review of a referral includes conducting a customer call that provides an overview of injured worker needs, the plan of care, and steps being taken to mitigate injured worker health care needs
internal documentation, medical records and logging events and progress.


Accomplishes injured workers care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; monitoring provider performance -
Improves staff competence by providing educational resources; evaluating the application of learning to changes in treatment results.
Process improvement/Problem Solving 10%
Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; maintaining personal networks; Assists in training new associates as requested by Nursing Department Training Leader.
Performs special projects as assigned and prioritized by management.
Improves staff competence by providing educational resources; evaluating the application of learning to changes in treatment results.


Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Computer navigation and operation skills
Ability to make decisions based on injured worker medical need and customer request
For roles located in office or home settings; For roles located in the field; Reasonable -accommodations -will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

Keywords: One Call, Tallahassee , Senior Care, Other , Tallahassee, Florida