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Help Desk Technician

Company: Advanced Systems Design
Location: Tallahassee
Posted on: February 23, 2021

Job Description:

Advanced Systems Design is seeking a Help Desk Technician for our client located in Tallahassee, FL. This individual will responsible for providing tier one (1) software and hardware support.Job Description* Provide Tier one (1) software and hardware support* Use documented procedures and checklists to assist end users with technical issues* Use a ticket tracking system to log end user information and description of the issue* Escalate problems to Tier two (2) technical support* Communicate with the end users regarding the status of the issue resolutionExperience Required* Typically has one (1) to two (2) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills.Required Education* Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience.Required Qualifications* One (1) or more years of experience installing computer hardware and software including personal computers, printers, and peripherals in both a network and standalone environment;* One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment;* One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows OS's Office, Outlook, and Internet Explorer;* Knowledge of TCP/IP protocols* Experience installing, diagnosing, and repairing hardware including scanners, hard drives, RAM, processors, CDRWs, DVDRW's, multimedia kits, and other peripherals.Preferred Qualifications* Experience supporting computers in a criminal justice environment* Experience working in a call center environment* Experience in Active Directory user administrationAdvanced Systems Design, Inc. Is* A leading Information Technology provider for Federal, State & Local government agencies.* A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation and Defense.* A certified service-disabled veteran-owned company with a proud 37+ year track record of providing successful innovative solutions for our government customers.* A drug-free workplace in accordance with the Drug Free Workplace Act of 1988. Applicants who have a signed offer of employment or contractor agreement are subject to:* the pre-employment testing protocol:* background investigation* drug screening* pre-employment consequences portion of the ASD Drug-Free Workplace Policy Our Employees* Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, and a wide array of Federal, State and Local agencies throughout the United States* Are eligible for wide-ranging benefits and perks, including but not limited to:* Comprehensive Health Insurance with PPO and HDHP/HSA options* Dental Insurance* Vision Insurance* Short/Long-Term Disability* Group Life Insurance - Company Paid* Voluntary Life Insurance* 401(k) Plan with Employer Match* Paid Time Off (Vacation/Sick)* Holiday Pay - Company Paid Federal Holidays* Tuition Assistance* Professional Certification Incentive Plan* Employee Referral Plan* Technology ExposureFor additional information regarding Advanced Systems Design, please check out our website at: www.asd-web.com

Keywords: Advanced Systems Design, Tallahassee , Help Desk Technician, Professions , Tallahassee, Florida

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