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Business Analyst IV

Company: Mindlance
Location: Tallahassee
Posted on: April 8, 2021

Job Description:

Job Description:
-- You will face exciting opportunities as you collaborate with Product, Implementations, Client Services, and Sales organizations, to further enhance the Client's value proposition for our industry-leading credit card processing solutions, ultimately driving a differentiated credit cardholder user experience. Your efforts will assist clients to meet sales and revenue goals while ensuring we exceed client satisfaction expectations.
-- You possess the communication and collaboration skills needed to bring teams together for successful product launch and growth. You are curious and a problem solver, not afraid of tackling new domains or questions you don't know the answers to yet. You will have a deep working knowledge of the FDR Omaha (now Fiserv Optis) processing platform, as well as an overall understanding of the entire credit cardholder user experience ecosystem. The successful candidate will be hands-on and enjoy taking deep-dives into solution configuration recommendations, to optimize the credit card business of our clients. This role provides expert advice to business leaders and developers who want to solve client business problems or market opportunities.

Preferred Qualifications
--- Education = Bachelor's degree
--- Certifications = N/A
--- Experience = 7+ years of FDR Omaha (now Fiserv Optis) platform experience.

Job Requirements: Essential Job Responsibilities:
-- Leads the research, analysis, and development of configuration changes and new product enhancements for the credit card processing product vertical.
-- Performs ongoing solution analysis to better understand product differentiators and solution gaps.
-- Considered the SME for assigned products.
-- Develops business requirements and scopes of work.
-- Collaborate across teams and across business areas in the spirit of an Agile mindset.
-- Analyzes interconnectedness of products/partners/technologies to create best-of-breed products/services.
-- Works with development teams, 3rd-party vendors, and internal stakeholders to execute on development, launch, and implementation plans.
-- Identifies and interprets customer/stakeholder needs and translates feedback and user testing results into feature/functionality requirements.
-- Identifies business processes that need to be established to support the product, work with the respective cross-functional teams to design and establish the processes to manage the health of the product, and measure success.
-- Design use cases are end-to-end and provide optimal user experience, without over-engineering by truly understanding the client and credit cardholder market problems.
-- The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:
--- Minimum # of similar years' experience required = 5
--- Type of work experience required = Credit Card Processing Product Management, Implementations, or Client Services
--- In-depth experience with credit card processing on the First Data Omaha (now Fiserv Optis), including Product Control File (PCF) and DMM rules configuration
--- Excellent facilitation skills, strong oral and written communication skills
--- Strong analytical skills, adaptability, and ability to adjust to atypical issues/opportunities are essential
--- Experience interacting with internal and external customers at all levels to analyze, validate, specify, verify and document business needs/market problems
--- Accustomed to working under high levels of accountability and measurable performance
--- Ability to work efficiently and productively without detailed direction or guidance
--- Ability to handle extremely confidential information in a professional manner and capable of exercising good independent judgment
--- Supervisory/Management experience required = N/A
--- Travel Required = 10%

Keywords: Mindlance, Tallahassee , Business Analyst IV, Professions , Tallahassee, Florida

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