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Quality Assurance and Quality Control Analyst

Company: Tidal Basin Group
Location: Tallahassee
Posted on: May 4, 2021

Job Description:

Position Summary: In response to the COVID-19 pandemic, the Department of Children and Families (DCF), through Emergency Rental Assistance funding, is offering emergency rent and utilities assistance for renters living within Florida who have experienced a reduction in household income, increased expenses, or other financial hardship due to the COVID-19 pandemic. The objective of the Quality Assurance and Quality Control (QA/QC) Analyst is to provide QA/QC services to an assigned caseload of low- and moderate-income applicants seeking rental and utility assistance in the wake of the COVID-19 Pandemic. The QA/QC Analyst will review applications against the standards set forth by the Program. As a part of this review, the QA/QC Analyst will be responsible for verifying documentation in support of applicant eligibility. The QA/QC Analyst will assess both the information provided by the applicant and the process followed by the case manager for accuracy and compliance. The QA/QC Analyst will be responsible for identifying deficiencies in the application and working with the case management team to resolve the deficiencies.Additionally, the QA/QC is responsible for ensuring any services provided to the applicant have been documented in program tracking systems. This is a production-based program, so clearing assigned caseloads through queues is an essential job function and success in the position will be evaluated accordingly.Duties/Responsibilities:Working effectively as part of a team to provide expert quality assurance and quality control services for rental and utility assistance federally funded programs. Specific duties may include:* Review applications for quality set by the Program guidance.* Review and evaluate applicant intake forms, case manager recommendations for award, final agreements for execution, and income verification for consistency and accuracy.* Provide feedback and recommendations for case managers.* Assess income limits and proof of income for applicant files.* Verify the accuracy of supporting documentation in applicant files.* Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting.* Verify applicant provided documentation with third party resources as determined by the Program.* Support case managers to prepare client files for closeout once benefits have been provided.* Perform other duties as assigned.Required Skillsand Competencies:* Excellent organizational skills and attention to detail* Strong interpersonal, analytical, and problem-solving skills* Previous QA/QC experience on a federally funded program a plus.* Ability to communicate effectively, verbally and in writing* Excellent time management skills with a proven ability to meet deadlines* Experience working with landlords, utility providers, or on programs that provide financial assistance to low-income applicants.RequiredEducation and Experience:* Associate or Bachelor's degree in social services or other relevant field; OR,* At least 2+ years of relevant experience in case management, financial management, accounting, application processing, grant-funded government programs, or other relevant field * Proficient in MS Office Suite* QA/QC experience with a focus on programs that provide financial assistance to low-income applicants a plus* Experience in case management portals a plusPowered by JazzHRnS9LxcEXZ2

Keywords: Tidal Basin Group, Tallahassee , Quality Assurance and Quality Control Analyst, Professions , Tallahassee, Florida

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