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SAP CRM Functional Consultant

Company: Certec Consulting Inc
Location: Tallahassee
Posted on: May 6, 2021

Job Description:

Posted On 10/16/2019 Job Information Job Opening ID 461 IT Services Work Experience true City Tallahassee State/Province Florida 32318 Job Description SAP CRM Functional Consultant - Tallahassee, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extension
Remote or Onsite: On location at the Client's site 100% of the time. No telecommuting or remote work.
Description: Our Client, a government agency, is looking to hire a SAP CRM Functional Consultant in Tallahassee, FL.
Responsibilities include but are not limited to the following:
--- Assist in the periodic review and revision of the Operations and Maintenance sections of the CAMS Enterprise Project Plan,provide opinions and guidance to the CAMS Project Manager;
--- Use the Project Management tool to record time and progress reporting, assist in the development of project plans, manage incidents using the Department tool;
--- Follow established plans and processes, provide recommendations for updates as requested;
--- Perform a preliminary impact assessment of any support requests and provide an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs as requested, lead and manage support requests as assigned, complete assigned support request related work;
--- Provide opinion on potential and proposed changes to CAMS by the Department.This may include options and suggestions for alternatives, as well as, an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs;
--- Attend meetings related to CAMS Operations & Maintenance, and any CAMS related modifications or enhancements.Schedule and lead meetings and provide agendas, presentations, minutes, issue, and decision papers;
--- Provide reports or opinions as directed by the CAMS Project Manager or designee.These are data to assist in decision making, not changes migrated to production.Examples of reports/ opinions/ draft responses include: Providing responses to State and Federal agency inquiry, prepare formal or informal status reports including supporting documentation as needed, prepare materials for interagency, state, and federal audits and other systems reviews;
--- Assist program staff on an as-needed basis to analyze trends and cause/effect relationships associated with child support program performance, including analysis and dissemination of data related information such as performance accountability measurements (PAMS) and federal reporting;
--- Assist in determining the problem and resolve 2nd level requests. Break-Fix resolution and root cause analysis support to address CAMS application problems;
--- Assist in the proactive management of systems and hardware.Root cause analysis and resolution plan implementation. Identify fixes that require code modification/enhancement to correct operational deficiencies;
--- Assist in the planning, preparation and release of major and minor updates (e.g., hot packs and version releases) to existing software and installation of new software;
--- Assist in requirements documentation and requirements traceability;
--- Assist in control and management of software and IT hardware;
--- Assist in the development and critical review of appropriate work flows, forms, and design documents that describe proposed and/or implemented system functionality;
--- Assist in the resolution of software and batch processing aborts and abnormal ends.Recommend code revisions. Assist external partners in correcting file irregularities that prevent batch processing;
--- Monitor Batch as required.Assist in correcting issues that prevent timely and complete batch processing;
--- Assist technical staff in maintaining existing code, resolution of test discrepancies/defects, production system problem analysis and software modification, resolution of software aborts, performance tuning of code through revised design structures or actual code modifications;
--- Assist technical staff in maintaining system databases.Work with staff to determine programming or structural changes needed to fix errors, increase database or system efficiency or performance.Review databases and tables to ensure that data is accurately processed and stored;
--- Assist in the maintenance of system interfaces to ensure data is flowing in-bound and out-bound with external partners.Identify errors causing data transfer problems and work with staff to correct them.Identify and remove corrupt data transferred into CAMS due to an interface malfunction;
--- Perform routine system tests to determine if operational problems exist. Analyze identified problems for root cause and options for resolution;
--- Resolve test deficiencies for new functionality, code changes, new configurations or new/upgraded software installed and integrated into the CAMS Production environment to ensure full system functionality;
--- Develop functional specifications to document system changes and enhancements.Correct minor errors identified in current system documentation;
--- Review and provide analysis on functional and technical specifications;
--- Research SAP documentation to identify fixes for potential and reported problems and to increase system efficiency and new functionality;
--- Assist in the installation and integration of new software or existing software upgrades and patches into the CAMS Production environment.Identify potential software and hardware conflicts and take action to prevent or correct them;
--- Make approved changes to existing software using configuration to allow for full functionality of the system without errors or system slowdown;
--- Assists in conducting tests for new functionality, code changes, new configurations or new/upgraded software installed and integrated into the CAMS Production environment to ensure full system functionality;
--- Assist in review and modification of system access procedures for Department staff, external partners and contractors.Ensure that all procedures are followed to maintain the integrity and security of the system and data;
--- Assist in the development, testing, and maintenance of user roles and other system access profiles;
--- For changes, assist in the development, analysis and updating (documentation/configuration) of business rules, business rules design, and testing;
--- Transfer of project information to Department staff and other O & M partners, and other State/Federal entities as requested including communication and documentation of specific skills and unique knowledge required to operate, maintain and enhance the CAMS system.Knowledge share of SAP.Mentor staff;
--- Update training documents to reflect changes.
Requirements:
--- Experience in SAP Customer Relationship Management (CRM) (3+years);
--- Functional SAP experience (required);
--- Experience with requirements, design and testing;
--- Knowledge of Enterprise Resource Planning (ERP) applications or object-oriented analysis and design;

Keywords: Certec Consulting Inc, Tallahassee , SAP CRM Functional Consultant, Professions , Tallahassee, Florida

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