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IT Business Analyst (D365)

Company: PSR Associates Inc
Location: Tallahassee
Posted on: January 25, 2023

Job Description:

PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best.

IT Business Analyst (D365) Position Description

We are seeking an IT Business Analyst (D365) to join our team. The selected candidate will work onsite in Tallahassee, FL alongside the project team.

We are looking for a Microsoft Dynamics Senior Business Analyst that is focused on the delivery and implementation of Microsoft Dynamics 365 solutions for OAG business units. The Business Analyst will spend most of their time consulting directly with our business units and application development team developing line of business solutions. They will have the opportunity to work with the Microsoft technologies and solutions in enterprise-level environments.
The ideal candidate will effectively communicate requirements in technical discussions with developers, clients, management, and vendors to ensure the smooth operation of systems and deliver customized solutions for the OAG. This position is on-site but may be allowed to work remote.


  • Elicit detailed functional / business requirements from users and sponsors.
  • Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
  • Work on a large Dynamics CRM D365 project
  • Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
  • Conduct functional testing of implemented applications and provide the initial support of these applications when moved to production.
  • Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
  • Recommend changes that support business processes.
  • Assist the Program Manager in status reporting and project milestone tracking.
  • Assist in coordinating project activities and deliverables across other team members.
  • Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
  • Provide post-implementation support.

    Knowledge and Skills

    • Direct experience with enterprise CRM applications
    • Ability to document As Is processes and work with Business units to develop To Be processes
    • Ability to work with Business teams to gather and understand detailed functional requirements
    • Ability to work closely with IT teams to ensure CRM designs are aligned with Business objectives
    • Assist in converting requirements into designs / configurations for CRM develop testing, review and implementation plans with the CRM project manager, Business groups, user groups
    • Provide post-implementation support for implemented solutions
    • Preference will be given to candidates with previous exposure to IBM Notes.


      • Bachelor's degree or equivalent experience
      • Minimum of 10 years of experience in a Business Analyst role
      • Previous experience with CRM and ERP systems
      • Good understanding of Customer Service processes
      • Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business.
      • Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. Person must also have the ability to communicate effectively with technical teams to develop and configure solutions.
      • Strong competency in basic Microsoft 365 applications as well as Visio, Access, and MS Project

Keywords: PSR Associates Inc, Tallahassee , IT Business Analyst (D365), Professions , Tallahassee, Florida

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