Business Analyst - Intermediate
Company: Citizens Property Insurance Corporation
Location: Tallahassee
Posted on: January 25, 2023
Job Description:
Description
Searching for a place to make your mark? Every great team depends
on the individual contributions of its members - the skills,
talents, and the passion that each team member brings. At Citizens,
we're building a workforce of top achievers committed to our
company's mission and vision. Our company values the knowledge that
comes from experienced and dedicated individuals with a variety of
backgrounds, in or out of insurance.
Citizens' Mission is to provide property insurance protection in
Florida to those who are, in good faith, unable to obtain coverage
through the private market while also providing the utmost in
customer service. Our Values are public service, integrity,
respect, responsiveness, and sound judgment. We strive to not only
provide affordable insurance products and services but also to
provide sound financial responsibility to the citizens of
Florida.
At Citizens, we are a team of dedicated, service-minded
professionals committed to our policyholders. Come achieve and
maximize your potential with us!
JOB SUMMARY:
The Business Analyst is responsible for creating business
requirements documents for reporting and systems development
projects, production reporting, special projects, and other systems
project related tasks. This includes, but is not limited to,
collection of business requirements from users, creation of related
requirements documents, or reports, project management, leading or
assisting with user acceptance testing activity, providing user
support, systems training for departmental users.
The selected candidate can be hired at the Intermediate or the
Senior level, depending on their, skills abilities and years of
experience.
ESSENTIAL FUNCTIONS:
- Collaborates with stakeholders and project team members on
small, mid or large-scale projects to identify business needs and
solutions, weight opportunities based on estimated business value,
establish scope, and to engineer requirements in support of
solutions selected for implementation.
- Facilitates or participates in collaboration activities with
both business and technical stakeholders to engineer requirements
(e.g., business, functional, non-functional and data requirements)
while ensuring compliance with corporate standards and develop flow
diagrams, use cases, user stories and other forms of business
documentation used to express business needs.
- Responds to production support issues by performing initial
triage and analysis, providing end user support including
documenting workarounds and, if necessary, escalating to IT and
notifying impacted parties.
- Authors or assists with the development of test plans and
strategies, the coordination of testing events, and the execution
of test cases in support of changes to business systems.
- Evaluates investment opportunities and establishes evaluation
plans and techniques for assessing the results of each
post-implementation. Reports on findings and makes change
recommendations if necessary.
- Creates or participates in the development of materials used to
facilitate the adoption of change by end users including policies
and procedures; operating procedures; business processes; training
materials, job aids and communications.
- May coach, counsel or train less-experienced staff, may also
direct the work of others, may provide input in the performance
management, goal setting and review processes, and assist in the
development of both corporate and departmental policies,
procedures, practices, methods and standards. (Senior level)
- Provide mentoring and leadership to Business Analyst community
members as needed and assist in the development of both corporate
and departmental policies, procedures, practices, methods and
standards. (Intermediate level).
Qualifications REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Advanced applied knowledge of system development methodologies,
primary of which are Agile and Waterfall.
- Advanced applied knowledge of information technology and
information system development.
- Strong ability to administer configurable business systems,
including management of system-based business rules, workflow and
processing logic.
- Advanced grasp of technology and how it plays a role in
business processes.
- Advanced proficiency with Microsoft Office products, primarily
Access, Excel, PowerPoint, Project, Word, and Visio.
- Project management skills with proven ability to work within
and facilitate cross-functional teams and work groups.
- Ability to establish attainable goals, objectives, and work
plans while working both independently and in team-based,
highly-collaborative, environments.
- Ability to develop insight into current business performance
for the purpose of identifying improvement opportunity candidates
using business analytics such as data and statistical analysis.
- Advanced interpersonal skills, including verbal, written,
facilitation, mediation, negotiation, collaboration and
presentation skills, as well as the ability to communicate
effectively with individuals at all levels of the organization.
- Ability to work on multiple projects and tasks concurrently,
adapt to change effectively, and adhere to timelines within a
fast-paced, changing environment.
- Ability to organize material, analyze a wide variety of facts
and develop appropriate recommendations.
- Advanced ability to solve problems through analytical
approaches.
- Ability to create database queries for the purpose of
retrieving data from one or more databases.
PREFERRED QUALIFICATIONS:
Senior Level
- Bachelor's degree in Business, Information Technology or
relevant field.
- Seven (7) or more years of business analyst or business systems
analyst experience in the property and casualty insurance
industry.
- Two (2) or more years of experience with Citizens systems
including policy, claims, billing, data warehouse, or other
systems.
- Experience with web-based application development and
support.
- Proficient with the use of Database Management Tools such as
Microsoft Access, Advance Query Tool (AQT) and SQL Management
Studio.
- Experience with formal methods of solicitation (e.g., ITN, RFP,
RFI) for the procurement of the 3rd party vendor systems and
services.
- Experience with Scaled Agile Framework (SAFe).
Intermediate Level
- Bachelor's degree in Risk Management and Insurance, Business,
or Business Systems
- Four (4) or more years of business analyst or business systems
analyst experience in the property and casualty insurance
industry.
- Experience with web-based application development and
support.
- Property & Casualty Insurance experience within one or more
operational business units (i.e. Accounting, Agency, Call Centers,
Claims, Product Development, and Underwriting).
- Experience with Citizens systems
- Experience working in an Agile environment applying Lean Agile
practices and principles (e.g. Kanban, Scrum, SAFe)
- Advanced applied knowledge of Microsoft Office products,
primarily Project, Word, Excel, PowerPoint, and Visio.
REQUIRED EDUCATION and EXPERIENCE
- Bachelor's Degree OR 4 years relevant experience, OR a
combination of college education and relevant experience equivalent
to 4 years
AND
- Six (6) or more years of demonstrated experience in the fields
of business analysis or business systems analysis delivering
business system and process changes to include three (3) or more
years of financial services, or relevant experience. (Senior
Level)
- Four (4) or more years of demonstrated experience in the fields
of business analysis or business systems analysis delivering
business system and process changes to include three (3) or more
years of financial services, or relevant experience. (Intermediate
Level)
PHYSICAL REQUIREMENTS: This position requires the ability to sit,
hear, converse over the telephone and key frequently on a computer
for long periods of time (4 or more hours per day).
We offer unlimited career potential, excellent training and
development opportunities, and a structured Career Development
program to explore future roles of interest while growing and
developing in your existing role.
Citizens offers a competitive compensation and benefits package
that includes comprehensive medical/dental, Retirement Savings
Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community
Service and much more!
- Retirement savings plan with a generous company match
- Medical, dental and vision coverage
- Company Paid employee basic life insurance and short-term
disability
- Generous paid time off: vacation, sick and holiday leave
- Employee Assistance and Wellness Programs
- Tuition reimbursement
- Professional and leadership development opportunities
- Flexible work schedule and Alternative Work Arrangements
- Company Paid Parking
- Employee recognition programs
- Relocation assistance (where applicable)
Citizens is proud to be an equal opportunity employer.
#LI-LE1
Primary Location: US-FL-JacksonvilleOther Locations:
US-FL-TallahasseeWork Locations: Jacksonville 301 West Bay Street
Suite 1300 Jacksonville 32202Job: ENT - Business
AnalysisOrganization: CPIC BUJob Posting: Sep 16, 2022, 1:11:15
PM
Keywords: Citizens Property Insurance Corporation, Tallahassee , Business Analyst - Intermediate, Professions , Tallahassee, Florida
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