FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST OFFICE
Company: My Florida Corp Defunct
Location: Tallahassee
Posted on: October 31, 2024
Job Description:
FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL
OFFICEDate: Oct 23, 2024The State Personnel System is an E-Verify
employer. For more information click on our E-Verify Website
(http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify)
.Requisition No: 839851Agency: Department of CorrectionsWorking
Title: FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL
OFFICEPay Plan: Career ServicePosition Number: 70021378Salary:
$41,561.57 - $50,316.71 Annual RangePosting Closing Date:
10/30/2024Total Compensation Estimator Tool
(https://compcalculator.myflorida.com/)INTERNAL
ADVERTISEMENTDistributed Computer Systems Analyst -
70021378****INTERNAL OPPORTUNITY ONLY - Must be currently employed
with the Florida Department of Corrections to be considered for
this position.This advertisement is for a Career Service position
located at Central Office in Infrastructure And Operations.Salary:
$41,561.57 - $50,316.71 Annual RangeSALARY WILL BE DETERMINED IN
ACCORDANCE WITH CURRENT PAY POLICY.SPECIFIC DUTIES &
RESPONSIBILITIES:The incumbent in this position is expected to
become familiar in the department's reentry initiatives; display
leadership skills that demonstrate the department's commitment to
reentry efforts for offenders while maintaining a professional
demeanor. The incumbent in this position is considered to have
regulatory responsibilities and is subject to the provisions of
Chapter 60L-36, Florida Administrative Code.
- This position will be responsible for providing remote support
for computer systems at multiple sites, including major
institutions, probation & parole offices, community facilities,
regional offices, and other Department related sites.
- Provide phone support to the Department's Office of Information
Technology (OIT) user with mainframe and LAN (local area network)
password resets. Help the user learn how to log onto the mainframe
or their FDC assigned computer and mobile devices. Document all
support activities and resolutions thoroughly in the Agency's OIT
ticketing system.
- Monitor the status of the Department's IBM Mainframe, servers,
and network for system problems that may arise. Notify the proper
sections for immediate problem resolution, whether within the OIT
department or a third-party vendor. Work in combination with the
technicians until the problem is resolved.
- Assist users by phone or remote support with problems with
their personal FDC-assigned computer, mobile devices, web-based
applications, Microsoft Operating systems such as Windows 11, and
Microsoft Office products Word, Excel, and Outlook. Document all
support activities and resolutions thoroughly in the Agency's OIT
ticketing system.
- Coordinates with other Data Processing areas of Corrections and
other agencies to solve any Data Processing issues.
- Responsible for support of a statewide, wide area, or
distributed systems network of computer equipment (software),
including post-installation support and troubleshooting.
- Support network computers, including setting up and loading
software, and perform the technical role of system manager,
including backup, recovery, and troubleshooting functions.
- Responsible for assisting with providing support for VoIP
Phones and mobile devices.
- Responsible for support of Education and Re-Entry
Programs.
- Assist with maintaining the procedure documentation for the
helpdesk. This includes writing, reviewing, distributing, and
running reports from the Agency's OIT ticketing system as
needed.
- Diagnose and resolve complex network, hardware, and software
problems affecting desktop computers, laptops, printers, and other
peripherals. Configure and troubleshoot LAN, WAN, VPN, and network
connectivity issues.
- Provide comprehensive training and guidance to end-users on IT
troubleshooting and best practices.
- Participate actively in IT projects such as Microsoft system
migrations, upgrades, and deployments.BENEFITS:
- Paid vacation, sick leave, and holidays.
- Comprehensive health insurance and life insurance with
accidental death and dismemberment benefits.
- Supplemental Dental, Vision, Life, Disability and
Hospitalization insurance.
- Tuition-Free college courses.
- Retirement Plans with the Florida Retirement System:
- Pension Plan (Traditional Retirement Pension Plan)
- Investment Plan (401(K)-Type Retirement Plan)
- Deferred Retirement Option Program (Drop)
- Deferred Compensation
- Recently Retired? Beginning July 1, 2024, there is no longer a
reemployment limitation; beginning with the 7th calendar month from
the member's distribution date, there are no restrictions on
working for an FRS employer. You will not be required to repay any
prior distributions, and you may continue receiving distributions
from the Investment Plan or Pension Plan without
interruption.REQUIRED QUALIFICATIONS:
- Two (2) years of experience providing information technology
support.
- Able to work on call, including during times of Emergencies or
Disasters.PREFERRED QUALIFICATIONS:
- Experience working in a high-volume call center in a Help Desk
or Service Desk environment.
- Experience working with an IT Service Management ticketing
system.
- Experience with VoIP Systems.
- Experience in creating technical documentation.Support of
knowledge, skills, and abilities should be demonstrated on the
application, in the education, in the work experience, in the work
sample, in the interview and/or during reference checks. If you are
interested in this position and meet the above indicated
qualification and have the desired education, knowledge, and
experience, please submit a State of Florida Application and resume
through the People First system. If you experience problems
applying on-line, please call the People First Service Center at
1-877-562-7287. Applications will be accepted until 11:59 PM EST on
the closing date.The State of Florida is an Equal Opportunity
Employer/Affirmative Action Employer, and does not tolerate
discrimination or violence in the workplace.Candidates requiring a
reasonable accommodation, as defined by the Americans with
Disabilities Act, must notify the agency hiring authority and/or
People First Service Center (1-866-663-4735). Notification to the
hiring authority must be made in advance to allow sufficient time
to provide the accommodation.The State of Florida supports a
Drug-Free workplace. All employees are subject to reasonable
suspicion drug testing in accordance with Section 112.0455, F.S.,
Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter
295, Florida Statutes, candidates eligible for Veterans' Preference
will receive preference in employment for Career Service vacancies
and are encouraged to apply. Certain service members may be
eligible to receive waivers for postsecondary educational
requirements. Candidates claiming Veterans' Preference must attach
supporting documentation with each submission that includes
character of service (for example, DD Form 214 Member Copy #4)
along with any other documentation as required by Rule 55A-7,
Florida Administrative Code. Veterans' Preference documentation
requirements are available by clickinghere
(http://www.dms.myflorida.com/content/download/97612/566545) . All
documentation is due by the close of the vacancy
announcement.Location:TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL,
US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32303
TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE,
FL, US, 32310 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32399
TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE,
FL, US, 32305 TALLAHASSEE, FL, US, 32309Nearest Major
Market:Tallahassee
Keywords: My Florida Corp Defunct, Tallahassee , FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST OFFICE, Professions , Tallahassee, Florida
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