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Customer Service Representative - Healthcare - ($15.86/hr.)

Company: Maximus
Location: Lynn Haven
Posted on: August 7, 2022

Job Description:

Customer Service Representative - Healthcare

Lynn Haven, FL

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Please note this job posting is for upcoming classes in Lynn Haven, FL; targeted start date is discussed with recruiter. This is an onsite, regular FT position.

Pay and Benefits:

  • Base rate $15.86/hr
  • $1,800+ in potential bonuses
  • 401K with company match
  • Paid accrued Sick Leave and 11 paid holidays
  • Accrued PTO after 1 year of employment
  • Company paid, base employee Medical Coverage
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options that meet lifestyle and family goals
  • A supportive environment with peers who share your passion for improving people s lives
  • Career development and promotional opportunities
  • No cold calling, sales, or collection calls! Eligibility requirements apply, ask your recruiter for more details

    Education and Qualifications:
    • High School Diploma or equivalent required
    • Minimum six (6) months customer service experience required
    • Must be able to speak and read English fluently
    • Ability to work within established turnaround times
    • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
    • Ability to work as a member of a team

      Job Requirements:
      • Handle incoming customer service calls
      • Dispatch incoming customer phone calls
      • Accept customer calls and return customer
      • Maintain customer service related information for customer accounts
      • Ensure quality customer service and customer satisfaction
      • Maintain customer service voicemail and return customer calls
      • Provide customers with superior customer service
      • Provide customer service for internal customers
      • Capturing customer information and answering customer inquiries
      • Resolve inbound customer calls regarding account
      • Take customer orders and provide high-quality customer service
      • Make out going customer service calls
      • Work with customer service manager to ensure proper customer service
      • Resolve any customer service issues
      • Answering inbound calls and providing excellent customer service
      • Provide customer support and handling customer inquiries
      • Combining excellent customer service skills
      • Assure quality customer service to all customers
      • Provide exceptional customer service to all customers
      • Provide superior customer service with all customer interactions

Keywords: Maximus, Tallahassee , Customer Service Representative - Healthcare - ($15.86/hr.), Sales , Lynn Haven, Florida

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