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Front Desk/Sales Internship - FSU

Company: Schulte Hospitality Group
Location: Tallahassee
Posted on: August 7, 2022

Job Description:



* Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
* Reviews arrival list daily and assists in preparing and assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
* Responsible for issued bank - count bank at beginning and end of shift.
* Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
* Maintains front desk area to be clean and organized
* Assisting with lobby activation as needed
* Utilize proper procedures when handling guest PPI data
* Follows through and feels ownership of guest requests
* Resolves guest complaints in a professional and efficient manner
* Actively participates in Front Desk upsell program
* Always retrieve necessary identification documents and form of payment upon guest arrival
* Other duties as assigned


* Prior Customer Service Experience
* High School Diploma/GED


* Basic computer skills
* Ability to communicate effectively verbally and in writing
* Ability to exceed expectations of guests and team members
* Excellent time management skills

Keywords: Schulte Hospitality Group, Tallahassee , Front Desk/Sales Internship - FSU, Sales , Tallahassee, Florida

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